Policies

Here at Poop Wranglers we ask our recuring customers to sign up through our portal where they can fill out their information including a valid credit card, it’s an easy and modern process that all big companies use. We will make exceptions for senior citizens or for our one-time customers that don’t have interest on a weekly membership, this can be for example realtors, landlords, renters about to move out, etc and can receive cash for these. 

We understand that challenges arise and sometimes credit cards are compromised, stolen, lost, etc. Communcation is key. Let us know what is going on and we will make arrangements with you, especially if you’re a recurring customer. If payment is more than two weeks behind due to this your service will be discontinued until the account has been paid to its totality.
It is unfortunate that this has to be mentioned, but if your card is declined on an initial or one time clean up you have 24 hours to communicate with us after we attempt to reach out, if we do not hear from you we will be bringing back the dog waste that belongs to you right to your yard. Believe it or not it does happen, and this is why most of the industry chooses to have customers pre-pay for the service or have a card on file, but even then there’s those that try to scam a small company like ours using loop-holes, so we state here that attempting to scam somebody who picks up your dog poop is objectively wrong and we will not tolerate such acts, we’re professionals and will simply deliver the dog poop back to where we found it, and will never serve your address again.

As learned on our payments accepted, we do indeed make exceptions for certain type of customers, but any cash payment must be paid on arrival before scooping will happen. So if you decide to go this route we do ask that you’re there at your scheduled clean up day. 

We almost always will scoop poop through rain or shine, but if we are having a complete pour we will wait by your location for 15 minutes, if rain does not slow down by then we will not scoop until the following day. The same follows for heavy lightning, if it’s putting our staff at risk we will come back the following day or the same day.

It is quite uncommon for flooding to occur in Colorado, but it has happened. Of course if your yard is completely flooded and we cant scoop, we will cancel your service for that day and come back in a day or two depending on how the situation has changed. 

Poop Wranglers are not scared of no winds, it would be difficult for a wrangler to cancel a job due to high wind, but if a tornado is going on we might have to come back a day later. This is highly unlikely to occur. 

Poop Wranglers are not new to Colorado, all Denver Metro area residents know that when we get snow it usually melts away a day later; Nevertheless, in any case we are getting so much snow that it’s accumulating, we will not be able to scoop that day. We will skip your service for a day or two, and then come and clean once the snow has mostly melted, we will try to get what we can but anything that is potentially missed during these snowstorms will be picked up the following appointment.

It is one of our core principals and goals to never encounter a gate being left open after our departure, so much so that after every finished scoop we will send you a picture of the closed gate. We take this very serious. If a gate is broken we will secure it with zip ties if possible and also notify you. We will not hop the fence or enter the home if you leave gate locked, please unlock it, leave combination, or key on scoop day. If we can’t get into the yard we can’t scoop the poop.

Poop Wranglers love dogs, but we will not enter a yard if the dog is outside unattended from the owner unless we’ve previously met before. Most pets are socialized, but we must protect our wranglers from animals that are protective of their home- your property, and also protect the dog from unnecessary stress/anxiety of having us come into their home. This is not the fault of the dog, they’re just protecting their home, so we do ask for most pets to be inside during our poop wrangling unless we’ve previously been introduced twice under supervision and they have shown to be comfortable with us.

At Denver Poop Wranglers, we take dog safety seriously, which is why we bring this up and are transparent right up front. Our protocols ensure we avoid bites and keep everyone safe. We always close the gate behind us when we enter your property to ensure your dog does not leave your backyard. If you inform us you have a territorial puppy and typically have guests or children at home that let the dog out we will always set up an orange cone on your backdoor to let you know we’re currently working in your yard incase somebody does open the door. If an accident was to occur Wranglers will typically carry two items, they’ll first try and get out with using a pet treat they may carry, generally this should work to distract the puppy and get in their good mood side, but if it does not then our wranglers carry loud dog horns to use if an unsupervised dog becomes aggressive or is accidentally released, this is used to discourage the pet behavior distracting the dog for a couple of seconds, also allowing you to hear that something could be wrong.
You may think it is unprofessional for us to mention this in our page, but it happens more often than you’d think and this is one of the main ways poop scoopers have previously gotten bit. We obviously never want it to come to this, especially in the dog’s own backyard where they’re just protecting their territory. That’s why we ask that all dogs be secured while also letting your family or guest know we’re there to prevent such situations, and ask for a couple of introductions before we work around a puppy. Your cooperation helps keep our wranglers and your pets safe. Many poop scoopers fail to mention this in their policies and fail to acknowledge the possibility of this occurring until it actually happens, leaving customers and the pooper scoopers anxious and worrying about what’s next… we don’t and let you know upfront what our protocol is and acknowledge the possibility of this occurring as it is the nature of our job.

This is it reiterate what we previously stated in our snow policy, if we can’t see it we can’t scoop it. If your law is overgrown or covered in leaves we can’t ensure a full clean-up, if we can’t see the poop we can’t pick it up. This also goes for any poop that’s under trampolines or other backyard items, we will of course work around shacks and around cars, but wont be going under the trampoline or backyard project vehicles. We do scoop poop using a grid-pattern strategy using our stick as guidance when we’re in an overgrown yard, but there’s always a chance we can miss something and can’t guarantee our work on such landscapes.

Some dogs love pooping in the rocks, and we will be straight forward here and say that this type of poop placement can be a difficult task to clean, as it will require more time. If we have to scoop poops in the rocks we charge an extra $5 per visit, of course we’re resonable and won’t charge extra for one poop on the corner of your yard where you got a couple of rocks, but if your whole section of rocks is filled with poop we will charge extra, it is an extra $10 for those receiving the one time-fee. 

This could’ve been added on to the “Can’t see it!” policy but we wanted to make this its own to ensure you that we will always grab it all! We will always use a grid pattern dividing the yard in sections ensuring we overlap the entire service area twice. 

The grid pattern is a tried-and-true method for ensuring no poop is left behind. By walking back and forth in
straight lines, much like mowing a lawn, you cover every inch of your yard methodically. This technique is especially effective for larger yards where missing a spot is easy. Start at one end of your yard and walk in straight lines to the opposite end, then move over slightly and repeat the process. This pattern ensures thorough coverage and makes it easy to see where you’ve already scooped. This means we move horizontally through a yard, followed by a vertical walk through the yard, this does mean we have to spend a bit longer on your yard as we go through your whole yard twice but this is what you’re paying for. If you’ve ever wondered how the quality of the service for poop scooping can change you should read our article here that discussed these different patterns, and how maybe another poop scooping company can offer you a cheaper service, but be a lower quality service of a scoop missing poop. And how we provide a competitive rate while also offering a high quality service like those provided typically by the more premium priced companies that cost you typically $20-$30 more per month.

If your scoop days lands on a holiday then your scoop will be done either the day before or the day after, this will be based on our discretion and we’ll notify you of your altered scoop day. Our Wranglers are old-school and most likely the only holidays that this could occur for would be Thanksgiving, Christmas, and the New Year. The Wranglers are afterall still human, and we’re not a big franchise with multiple techs, so for now we reserve the right to shut down scooping services one week out of the year, we will let you know a week in advance if this occurs. You will not be charged for the week we skip service and you’ll be discounted 10% for one month following our vacation at our costs for understanding. When the Poop Wrangler family grows this policy will most likely go away.

You have 24 hours after a service to file a complaint, please do so by emailing us or giving us a call. If we miss a pile or there is an issue you can contact us right away that same day, and we will send a wrangler your way that same day or the next day.